Policy & Frequently Asked Questions

Policy & Frequently Asked Questions

Q: What form of payment do you accept?

A: Our quickest method of Payment is through Google Pay, which accepts payment cards including Visa, MasterCard, American Express. Etransfers are also available within Canada only. This option populates once country of origin is entered.


Q: How long does it take send out an item?

A: Please allow a minimum of 5 business days from when payment has been processed.


Q: How do you send out your items?

A: We send out our items via UPS, Purolator, Canpar and Canada Post.


Q: Do you offer quicker forms of shipping?

A: Yes, we do offer Express and overnight shipping. Please contact us for a quote and to ensure we can meet your deadlines.


Q: Are all of your autographed items authenticated?

A: Yes, all autographed items come with a Certificate of Authenticity to validate the authenticity of our autographs. COA’s will either come from one of our licensed distributors, or from MegaStar Signatures for signings done in-house.


Q: What is MegaStar Signatures Return Policy?

A: We offer returns for items with manufacturer defects or damage. For items due to buyer’s remorse, the buyer is responsible for return shipping, and the refund will be processed minus our cost of original shipping. Items must be shipped back within 5 business days of receiving the order to be eligible.


Q: What if an item shows up damaged?

A: We ensure all of our items are secured and sent as safe as possible. However, there are cases where shipping companies mishandle boxes, resulting in damaged goods. If your item arrives damaged, we ask customers to send us photos of the packaging and item so that we may send it along to our shipping companies. If the customer prefers not to send the item back, the customer may keep the damaged item and allow us 2-4 weeks to send them a new one.


Q: Do you ship outside of Canada?

A: Yes, worldwide shipping is available, but please contact us first for a quote at megastarsignatures@gmail.com


Q: Can we customize any of your items already on your website?

A: Yes. At MegaStar Signatures, we can customize any frame to your liking. Just send us a message of what you would like altered and we will do our very best to accommodate you.